400 customer service centers. This is the hub of information we communicate with you. In order to accurately and efficiently convey service information, it is divided into an information communication center, a customer satisfaction improvement center, a customer behavior analysis center, and a product marketing promotion center. Here, we will provide you with one-stop professional services such as introduction of service outlets, product price consultation, technical support, product complaints, service complaints, repair and spare parts consulting and sales.
User Experience Day. Through the introduction of new products and the actual operation experience of customers, we have comprehensive and in-depth communication with you to help you understand XCMG and construction solutions.
Golden Collar Operator Training Program. We are keen to sponsor national hoisting skills competitions and concrete design contests, and we are also keen to establish operator training bases. We are also actively promoting two-way deep integration with construction companies, because we hope to contribute to the cultivation of outstanding industry talents.
Deep custom construction solutions. We have software and hardware resources and accumulated years of construction experience. At the same time, we also sincerely invite you to act as a consultant for product design, manufacturing, and service detailing. In order to provide efficient and deeply customized construction solutions, we work together.
Advisory sales. There is always a need for differentiated construction. We will fully assist you in the optimization and selection of equipment to help you optimize the value of equipment purchase.
One-stop financial services. Based on a deep understanding of engineering machinery products and customer needs, we work with major financial institutions to provide the best financing solutions for your business operations.
Butler-style transportation. In order to meet your needs, we will provide professional door-to-door service for transportation and provide first installation and delivery training services for each product.
365 × 24 service 24 hours a year. Globally, we have more than 5,000 service engineers and 1,500 special service vehicles. We are determined to provide you with the "15-minute quick response and 24-hour completion" service.
Smart Butler Service. We have established a complete "GPS Global Service Center" to provide you with a proactive smart butler service through the Internet of Things platform.
VIP customer club. Here is a four-party cooperation and exchange platform for "customers, experts, factories, and engineering", with a sound management system and work processes.
Expert physical examination diagnosis. We use the "China Quality Miles Promotion Association" as a platform to establish a normalized national mobile service system. In the past 5 years, we have launched more than 90 “Quality Service Miles” activities, and nearly 10,000 experts traveled millions of kilometers, with footprints all over the country, bringing intimate service to every user.
Spare parts arrive in time. Thousands of spare parts centers on five continents, and nearly 1 billion yuan in professional spare parts. We promise that spare parts will be delivered to you within 72 hours.
Worry-free service in the aftermarket. We are committed to providing you with aftermarket services such as leasing, used car evaluation, trading, overhaul and recycling and remanufacturing. Solving your worries is a responsibility and mission we have always pursued.