We have established a nationwide marketing, service, and spare parts network system. Nearly a hundred domestic and foreign agents, 95 service outlets, and more than 1,000 service personnel are dedicated to providing customers with life-cycle value-added services. With professional consulting, Sales and service teams provide customers with complete construction solutions for the entire value chain. In 2016, the company specially authorized 18 dealers to establish service stations to improve the dealer service network and the aftermarket system.
NantongDevelopment Zone Global Auto Repair Co., Ltd.
TaianHuizhong Automobile Trading Co., Ltd.
TianjinHuichangqi Construction Machinery Co., Ltd.
SanjiangAuto Repair Factory in Beipei District, Chongqing
Yibin TuyuanConstruction Machinery Co., Ltd.
HuizhouYuefeng Automobile Trading Co., Ltd.
JiangxiRuiheng Machinery Equipment Co., Ltd.
Gansu YitianConstruction Machinery Co., Ltd.
Our service tenet:
We always adhere to the value-added service concept of "close, intimate, full life cycle, and full value chain". We focus on the needs of our customers and integrate value-added services into any link that is closely related to each customer.
Our service promise:
We have a professional and efficient transportation team, in order to meet your needs, promptly deliver your products to you.
We provide you with training services such as product use and maintenance; at the same time, you can train your employees into excellent operators.
We have a professional service team; meanwhile, our technical experts are always ready to provide you with a higher level of service.
After receiving your service call, we will respond quickly within 10 minutes, leave on time within 15 minutes, arrive within 72 hours and complete the work in a timely manner within 24 hours.
Answer customer service calls 24 hours a day, 24 hours a day, waiting for your service call at any time.
We are committed to providing you with aftermarket services such as leasing, used car evaluation, trading, overhaul and recycling and remanufacturing. Solving your worries is a responsibility and mission we have always pursued.
Our information service system:
400 Intelligent Operation Command Center is an enterprise intelligent operation center that functions as a customer data center, call center, monitoring center and command center. This is the information hub that we communicate with you. It will provide you with one-stop professional services such as service outlet introduction, product price consultation, technical support, product complaint, service complaint, repair and spare parts consultation and sales.
We implement full-process closed-loop services for you through the 400 control center:
We achieve it for you through the information platform, and you can track your products in all directions.