Such a display board was hung at the painting section of the transmission company's assembly plant. It was a display board with various coating defects, and it was a display board for employees in the section to remember "shame".
"Ah? Our product has been returned again?" Wang Liandeng, the head of the section at the morning meeting announced that this is the second batch of products returned within a week. This is the first time such a centralized "return" has been encountered. . "I have n’t seen this before, and it has n’t been returned. Is it deliberately difficult for us?" "Yes, it's not a mechanical failure. The appearance problem is under the car and who can see it in it!" It's time to work overtime! "Everyone complained. "Everyone calm down, don't complain about customers'" picking bones in eggs. "Now it is indeed a problem with the quality of our products. We must reflect on this quality incident first, stop the work in hand, let's analyze it together. Where is the problem with the product? "Everyone led to the return section to the return storage area. The returned product had uneven spraying (flowering), sagging, and particles. "Do you think users can accept this quality? Are you willing to pay for such products? If you continue to do this, we are smashing our own rice bowls!" Looking at the returned products, everyone immediately stopped talking, and the section The chief asked the audience to "find the differences" at the scene, using mobile phones to photograph various problems as the basis for analysis.
The urgent task must not affect the assembly tasks of the main engine factory. The soldiers are divided into two routes. One person is led by the section leader Wang Liandeng and started to repair. As an old painter and the section leader, this time he has a lot of problems. After a week of bleeding from his mouth, he led the rework personnel to grind, clean, and repair to complete the defect processing to the maximum extent to ensure the assembly task of the OEM. Another passer-by was led by Assistant Section Chief Liu Kaifang to find out the reason to prevent the recurrence of subsequent quality problems. Liu Kaifeng and technical personnel searched for problems from the source of materials, equipment, and process paths, and carried out repeated inspections from the ratio of paint and thin materials, the temperature control of the coating environment, and the use of spray equipment. The painter at the technical school helped analyze the cause. After nearly a month of joint efforts, the root cause of the batch problem has finally been solved!
Although the problem was resolved, when the quality incident was "looking back", everyone was deeply ashamed of the low quality of work, excuses for problems, and the sense of "almost". "Duan Chang, let's make these quality defects into exhibition boards and hang them on the spot. It can always remind us that products without quality assurance have no vitality!"
Comments: It is not terrible to have quality problems. The terrible thing is that we are not strange and indifferent. Only when we change our minds will we change our actions and make the pursuit of excellence our habit.
(Yuan Yuan and Zhang Huan)