为全球徐工矿业机械产品提供全生命周期优质服务 ”的理念，以“4个3”作为服务纲领，以信息化、智能化为手段，依托大数据分析，实现构建互联网+服务+备件的全生命周期服务备件保障体系，打造具有徐工特色行业一流的“全心守护·终生无忧”服务品牌的目标。 XCMG Mining adheres to the concept of “ Internet + Service + Spare Parts Full Life Cycle Service Spare Parts Guarantee System, aiming to create a first-class "wholehearted guarding and worry-free" service brand with industry characteristics of XCMG.
Service mission: create customer value and help customers succeed
Provide customers with standardized, professional, reliable and comprehensive services, enhance product added value with excellent services, and build a win-win bridge between enterprises and customers.
Service concept: To provide quality service for the entire life cycle of mining machinery products.
XCMG Mining is committed to providing quality service throughout the life cycle for mining machinery products, and interpreting the service experience throughout the life cycle with practical actions.
Service style: Quickly execute to the end, take responsibility seriously, and do what you have said to the end
Quick implementation to the end-the "five one" project. A phone call reminded, a ticket to the end of the process, a one-stop service, the first response, the first action.
Responsible in the end-"five leaks". One non-missing registered user profile, one non-missing handling of user reflections, one non-missing review of processing results, one non-missing recording of user dissatisfaction, and one non-missing analysis of possible potential problems.
Do what has been said to the end-good beginnings and good ends, it is not easy to do simple things well!
Service commitment: 4 3
3 fast-fast response time: 15 minutes response time; arrive at the scene fast: 2 hours arrival; fast service speed: completed within one day.
3 Hearts-Patience: patient explanations, respect for customers; careful: careful maintenance, accurate maintenance; rest assured: inspections throughout the year, eliminating hidden dangers.
3 provinces-labor-saving: 400 repairs, we can handle the service; save money: spare parts promotion to benefit customers; peace of mind: guarantee oil product compensation, eliminating customer worries.
3 Value-for-money product warranty; value added for crusher installation; value-added customized service.
Service slogan: wholehearted guarding, worry-free for life
Protect the product wholeheartedly, protect customers, and use superb technology and responsible attitude to ensure that the product is used for life without worry.
XCMG has established a global marketing, service, and spare parts network system. Nearly 100 domestic and foreign agents, more than 300 service outlets, and more than 1,000 service engineers are dedicated to providing global customers with full life-cycle quality services; in key areas Established a spare parts warehouse, forming a four-in-one spare parts resource guarantee network system with the headquarters central warehouse, regional central warehouse, agent headquarters warehouse, and dealer outlet database. At the same time, the XCMG mall e-commerce sales platform was established to fully meet the global customer demand for spare parts .